Koko138 Terms & Conditions – Platform Usage Guide for Malaysia

In these Terms & Conditions, the following words and expressions carry the meanings set out below, unless the context requires otherwise:

• "koko138" refers to the online betting platform operating under the domain koko138.best, including all services, features, and content available on it.
• "Player" or "You" refers to any individual who registers, accesses, or uses the koko138 platform.
• "Account" refers to the registered user account created by a player on the koko138 platform.
• "Balance" refers to the total amount of funds in Malaysian Ringgit (RM) held in a player's account at any given time.
• "Bonus" refers to any credits, promotions, offers, or additional benefits granted by koko138 to players subject to specific terms and conditions.
• "Game" refers to all forms of betting and games available on the koko138 platform, including slots, Live Casino, Sports Betting, e-sports, lottery, blackjack, and more.
• "Transaction" refers to any financial activity within the account, including deposits, withdrawals, wagers, and the receipt of winnings.
• "Platform" refers to the entire koko138 website and mobile application system.

To use the services of koko138, you must meet all of the following eligibility requirements at all times:

• Must be at least 18 years old at the time of registration. koko138 does not permit the use of the platform by underage individuals under any circumstances.
• Is an individual with full legal capacity to enter into a binding agreement under applicable law.
• Not appearing on any list of individuals prohibited from gambling activities by any relevant authority.
• Register in your own name and not on behalf of any third party.
• Not using a VPN or any location-masking technology to access the platform from a restricted region.

Koko138 reserves the right to request proof of age at any time, and to suspend or close an account and withhold winnings if a player is found to be underage.

Account registration at koko138 is free. By registering, you agree to:

• Providing accurate, current, and complete information, including your full name, an active Malaysian phone number, and a valid email address.
• Maintaining and updating that information should any changes occur.
• Keep your account password confidential and do not share your login credentials with anyone.
• Taking full responsibility for all activities carried out under your account.

Each player is only permitted one account only. Holding more than one account — whether in your own name or someone else's — is a serious breach of our terms and will result in the termination of all associated accounts and the forfeiture of any winnings.

Koko138 reserves the right to request identity verification (KYC — Know Your Customer) at any time, particularly before processing a first withdrawal or any withdrawal exceeding RM 5,000. Documents that may be requested include a copy of your MyKad, a bank statement, or proof of address.

koko138 accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (including interbank transfers)
• FPX via Maybank2u and CIMB Clicks
• Boost
• ShopeePay

The minimum deposit amount is RM 10 per transaction. There is no maximum deposit limit; however, deposits exceeding RM 10,000 may require additional verification. All deposits are processed within seconds to 5 minutes, depending on the chosen payment method.

Funds deposited into a koko138 account belong solely to the player and are held in an account separate from the company's operating funds. koko138 does not charge any fees for deposits.

Players are prohibited from depositing funds derived from illegal activities. koko138 reserves the right to report any transaction suspected of involving money laundering to the relevant authorities.

Players may submit a withdrawal request at any time, provided there is sufficient balance in the account. Withdrawal conditions are as follows:

• The minimum withdrawal limit is RM 30 per transaction.
• Withdrawals will be processed to the same payment method used for the most recent deposit, or to a verified preferred method.
• Processing time is between 5 to 15 minutes for accounts that have completed the KYC verification process.
• Withdrawals for new accounts or accounts that have not completed identity verification may take up to 24 hours.
• Koko138 does not charge any fees for withdrawals. Any charges imposed by the payment provider are beyond koko138's control.

Koko138 reserves the right to place a hold on withdrawals for security review purposes in the following cases: the first withdrawal from a new account, withdrawals exceeding RM 10,000, or where suspicious activity is detected on the account.

All legitimate winnings will be paid out in full. koko138 does not impose a "maximum win cap" that limits the actual amount a player can win.

All bonuses and promotions offered by koko138 subject to the following conditions:

• Each promotion carries its own rollover requirement (wagering requirement) as clearly stated in the respective promotion's terms. Players must fulfil the rollover requirement before any winnings derived from a bonus are eligible for withdrawal.
• Each bonus may only be claimed once per player, per household, per device, and per IP address unless otherwise stated.
• Koko138 reserves the right to void bonuses and related winnings where abuse, fraud, or multi-account activity is suspected.
• Bonuses cannot be transferred between accounts or converted directly to cash without first fulfilling the rollover requirements.
• Koko138 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Some games may contribute at a different rate — or not at all — toward meeting rollover requirements. Please refer to the specific promotion terms for details.

Players are encouraged to read the full terms of each promotion before claiming it. Any questions regarding promotional conditions can be directed to the support team koko138 before the bonus is claimed.

All games on the koko138 in accordance with the rules set by their respective game providers. Players are responsible for understanding the rules of each game before placing any bets.

• Slots & RNG Games: All outcomes in games that use a Random Number Generator (RNG) are entirely random and independently audited. There is no way to predict or influence the results.
• Live Casino: Live dealer games use real physical cards and equipment. All outcomes announced by the dealer are final and cannot be disputed unless there is a clear technical error.
• Sports Betting: Betting odds are subject to change before a match begins. Confirmed bets cannot be cancelled unless a match is postponed or cancelled in accordance with koko138's policy.
• Blackjack: All blackjack variants at koko138 follow the standard rules stated at each table. RTP and table limits are as displayed in the game information.
• In the event of a technical disruption during a game session, koko138 will make every effort to restore the bet to its original state. If restoration is not possible, the bet will be refunded to the player.

The following is a list of behaviours that are strictly prohibited on the platform koko138. A breach of any of the following may result in account suspension or termination, as well as a balance freeze:

• Registering more than one account or using another person's account.
• Providing false information during registration or the identity verification process.
• Using automated software, bots, or scripts to influence game outcomes or exploit the system.
• Colluding with other players to cheat the system or exploit game vulnerabilities.
• Engaging in money laundering or using the platform to transfer illicit funds.
• Bonus abuse, including deliberate "bonus hunting" designed to exploit promotions without genuine intent to play.
• Using another person's credit or debit card without authorisation to deposit funds.
• Threatening, harassing, or engaging in inappropriate conduct toward support staff or other players on the platform.

Koko138 uses advanced fraud detection technology to monitor suspicious activity. All confirmed cases of fraud will be reported to the relevant authorities in accordance with Malaysian law.

koko138 reserves the right to suspend or terminate any player's account in the following situations:

• Violation of any part of these Terms & Conditions.
• Fraudulent activity or any attempt to deceive the platform.
• A request from Malaysian legal authorities.
• Failure to meet the identity verification requirements within the stipulated timeframe.
• A voluntary request made by the player themselves to close their account.

If an account is terminated due to a breach of terms, koko138 reserves the right to forfeit any bonus balance for which the rollover requirement has not been met. Any real-money balance (excluding bonuses) remaining in the account will be returned to the player once the investigation is concluded, provided no fraudulent activity involving those funds is found.

Players who wish to voluntarily close their account may contact the support team koko138 via live chat or email. All valid balances will be processed for withdrawal within 3 business days.

koko138 cares about the well-being of our players. Betting should be an enjoyable form of entertainment — not a source of financial hardship or emotional stress.

Our platform provides the following tools to help players stay in control:

• Daily/Weekly/Monthly Deposit Limit: Set a maximum amount that can be deposited within a specified time period.
• Loss Limit: Set a maximum loss limit for a single game session or a specific time period.
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 7 days, or 30 days — whichever suits your needs.
• Permanent Self-Exclusion: For those who need a longer break, players may apply for a self-exclusion period of up to 5 years or on a permanent basis.
• View Betting History: Access a full record of all betting activity to monitor your playing habits.

To activate any of the above tools, contact the koko138 support team. Self-exclusion or break requests will be processed within 24 hours and cannot be reversed during the specified period.

To the extent permitted by applicable Malaysian law:

• koko138 is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Koko138 does not guarantee that the platform will be entirely free from technical disruptions at all times. In cases where an interruption affects an ongoing game, koko138 will work to resolve the situation in a manner that is fair to the player.
• Koko138 is not liable for any losses arising from unauthorised access to a player's account due to the player's own failure to safeguard their login credentials.
• In all circumstances, koko138's maximum liability to a player is limited to the actual amount of funds held in the player's account at the time of the incident.

koko138 reserves the right to amend, update, or replace these Terms & Conditions at any time. When significant changes are made:

• A notice will be displayed on the platform's main page at least 7 days before any changes take effect.
• Players may receive notifications via email or in-platform notices.
• The "Last Updated" date at the top of this page will be revised to reflect the latest version.

Continued use of the platform after changes take effect constitutes acceptance of the revised terms. If you do not agree to the updated terms, you have the right to close your account and withdraw your balance before the effective date.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the koko138 through the following channels:

• Live Chat: Available 24/7 directly within the platform — the fastest support channel, with a response time of under 2 minutes.
• Email: support@koko138.best — for written enquiries and cases requiring documentation.
• WhatsApp: Number available within the platform after logging in.

All complaints will be acknowledged within 24 hours and resolved within 3 business days. For more complex cases, we will provide regular progress updates.